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Warranty

Warranty - please contact us, before purchase, if you are unsure of warranty terms.

Where indicated, Items with a 12 month Warranty are covered by the same Warranty Terms as the Lifetime Limited Warranty - except the Term is for 12 Months ONLY. 

12 Month Warranty

Your Product is warranted to be free of defects in materials and workmanship for 12 Months, from Date of Purchase, by the original consumer purchaser. 

The device was built to exacting standards, and carefully inspected, prior to shipment.

In the event of a defect covered by this warranty, we will, at our option, repair or replace the device.

All component parts, including, but not limited to, castor forks and upholstery, are warranted against defects in materials and workmanship for a period of one year from the date of purchase. 

This excludes non-durable parts, such as bushings, bearings, and tyres/tubes, rubber accessories, castors and grips, which are subject to normal wear and tear, and need periodic replacement.

If, within the warranty period, any product is proven to be defective, the product shall be repaired or replaced, at Mack 'n Me's option, with refurbished or new parts.

This warranty does not include any labour or shipping charges incurred in replacement part installation or repair of any such product. 

Product repairs shall not extend this warranty.

Warranty coverage for a repaired product shall end when this Limited Warranty terminates.

Mack 'n Me’s sole obligation, and your exclusive remedy under this warranty, shall be limited to the repair and/or replacement.

LIMITATIONS AND EXCLUSIONS:                                                                                                                      

The foregoing Warranty shall not apply to:-

  1. Serial Numbered products, if the serial number has been defaced or removed
  2. The products have been subjected to negligence, accident, improper operation, maintenance or storage, or Commercial or Institutional use (unless agreed).
  3. The products have been modified without Mack 'n Me’s express written consent, including, but not limited to, modification through the use of unauthorised parts or attachments.
  4. Products damaged by reason of repairs made to any component, without the specific consent of Mack 'n Me, or to a product damaged by circumstances beyond Mack 'n Me's control, and such evaluation will be solely determined by Mack 'n Me.
  5. The Warranty shall not apply to problems arising from normal wear and tear, or failure to adhere to these instructions.
  6. The Foregoing Express Warranty is exclusive, and in lieu of, any other warranties whatsoever, whether express or implied, including implied warranties of merchant-ability and fitness for a particular purpose, and the sole remedy for violations of any purpose, and the sole remedy for violations of any warranty whatsoever, shall be limited to repair or replacement of the defective product pursuant to the terms contained herein.
  7. The application of any implied warranty whatsoever shall not extend beyond the duration of the express warranty provided herein.
  8. The manufacturer and seller shall not be liable for any consequential or incidental damages whatsoever.

THIS WARRANTY SHALL BE EXTENDED TO COMPLY WITH STATE LAWS AND REQUIREMENTS.

Please Contact Us for any inquiries, or claims, regarding our Limited Warranty Policy. Alternatively, you could Request a Call Back.

Depending on the item, it may have a Limited Lifetime Warranty

Lifetime Limited Warranty

Your Affinity Product is warranted to be free of defects in materials and workmanship for the lifetime of the original consumer purchaser. 

The device was built to exacting standards, and carefully inspected, prior to shipment. This Lifetime Limited Warranty is an expression of our confidence in the materials and workmanship or our products, and our assurance to the consumer.  

In the event of a defect covered by this warranty, we will, at our option, repair or replace the device.

All component parts, including, but not limited to, castor forks and upholstery, are warranted against defects in materials and workmanship for a period of one year from the date of purchase. This excludes non-durable parts, such as bushings, bearings, and tyres/tubes, rubber accessories, castors and grips, which are subject to normal wear and tear, and need periodic replacement. If, within the warranty period, any product is proven to be defective, the product shall be repaired or replaced, at Australia Trade partner's option, with refurbished or new parts. This warranty does not include any labour or shipping charges incurred in replacement part installation or repair of any such product. Product repairs shall not extend this warranty. Warranty coverage for a repaired product shall end when this Limited Warranty terminates.

Australia Trade Partner’s sole obligation, and your exclusive remedy under this warranty, shall be limited to the repair and/or replacement.

LIMITATIONS AND EXCLUSIONS:                                                                                                                                      

The foregoing Warranty shall not apply to:-

  1. Serial Numbered products, if the serial number has been defaced or removed
  2. The products have been subjected to negligence, accident, improper operation, maintenance or storage, or Commercial or Institutional use (unless agreed).
  3. The products have been modified without Australia Trade Partner’s express written consent, including, but not limited to, modification through the use of unauthorised parts or attachments.
  4. Products damaged by reason of repairs made to any component, without the specific consent of Australia Trade Partner, or to a product damaged by circumstances beyond Australia Trade Partner's control, and such evaluation will be solely determined by Australia Trade Partner.
  5. The Warranty shall not apply to problems arising from normal wear and tear, or failure to adhere to these instructions.
  6. The Foregoing Express Warranty is exclusive, and in lieu of, any other warranties whatsoever, whether express or implied, including implied warranties of merchant-ability and fitness for a particular purpose, and the sole remedy for violations of any purpose, and the sole remedy for violations of any warranty whatsoever, shall be limited to repair or replacement of the defective product pursuant to the terms contained herein.
  7. The application of any implied warranty whatsoever shall not extend beyond the duration of the express warranty provided herein.
  8. The manufacturer and seller shall not be liable for any consequential or incidental damages whatsoever.

THIS WARRANTY SHALL BE EXTENDED TO COMPLY WITH STATE LAWS AND REQUIREMENTS.

Please Contact Us for any inquiries, or claims, regarding our Lifeteime Limited Warranty Policy. Alternatively, you could Request a Call Back.