Frequently Asked Questions
Who do you use for deliveries?
Local to the Illawarra, we will try and deliver ourselves if the unit requires assembly or measuring or adjusting. Otherwise, we use Fast Track or Australia Post. But we will choose from the above or from any available courier on our website, that can deliver it in the fastest time for a reasonable cost.
Why does my item need to be assembled?
Depending on the item size, the amount of assembly required, we generally try to make the item as small as possible to save on postage, so we can keep the price low for our customers.
Is there any area you don't deliver?
So far we have not come across an area we cannot deliver to. We can arrange for the item to be collected from a not-so-remote address if it works out well for all parties. However, Mack 'n me do try and look after our remote areas, but if it is not viabl we reserve the right to deliver if the cost will cause us to lose money on the item.
Do you buy back items we have purchased from you?
Yes, we will buy back. Conditions apply. Contact Us to find out more and get a quote.
Rollator brakes don't seem to be working
On occassion, the brakes need to be adjusted. It is important to test your brakes on a regular basis, Look at our Rollator Care and Maintenence User Manual - Rollator for information. Alternatively, if you live in the Illawarra, Contact Us or Request a Call Back and we can arrange a home visit and do it for you.
Why can't I contact you directly by phone?
We are a small family business.To keep our overheads low, and to give you a great deal, we have decided not to have a business line at this stage. As we grow, we intend to review this situation.
In the meantime, we are readily contactable through the internet (we are an internet store). Wherever we have connection, we will receive your emails, sent through the Contact Us page, email us at firstname.lastname@example.org or Request a Call Back, and we will respond as promptly as we can. Alternatively you can private message us on our facebook page at facebook.com/macknme/
Why are some of your items for hire not for sale?
Before we buy, we like to make sure we are happy with certain products. Therefore we receive a limited stock. Hiring is the better option for those products.
Why do you only deliver your products fully assembled to the Illawarra?
We are Illawarra based and so we can offer a more personal service to the area. Freight costs become too great if we deliver fully assembled items by courier. Being in the Illawarra also means we can correctly size the item for the user if they are the person accepting the delivery. Great relief for family not in the area purchasing for family living here.