Returns must be received within 14 days. If 14 days have passed since your purchase, unfortunately we can’t offer you a refund or exchange. If it is being sent via Courier, the Item should be in transit, at the minimum, within 14 days - we understand there may be delays with Couriers.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Dependent on the item, you may be charged a restocking fee or sanitising fee.
Fees are currently between 20-35% of purchase value, restock fee or sanitising fee of $35+GST applicable on some items.
If the product comes in a specific box, we request that you do not affix any labels or tape to the box and that you wrap the box before sending it back to us.
PLEASE NOTE: For Health and Hygiene reasons we do not accept returns or refunds on any of the following types of products unless they are faulty and within warranty:
- Bathroom, shower and toilet aids, including urinals and bed pans
- Daily living aids that may come into contact with the mouth or body
- Cushions and covers
- Pressure relief products: boots, heel protectors, overlays
- Mattresses and mattress overlays
Other items that we do not accept returns and cannot refund include:
- Custom made orders including beds and some chairs
- Items that are made to order
- Sale items
- Items that specify non-refundable on their product page (including walking sticks and some other items)
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Refunds will only be for the product itself. If shipping has been charged, this component will not be refunded.
If applicable refunds will be paid, less the cost of suppliers restocking fee.